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troubleshooting
Troubleshooting
Need help with a problem? We’re here for you.
Account
Why can’t I re-access my deleted account?
Why have I been blocked from using Muzz?
App Settings
Why is the location on my profile wrong?
How do I turn off ads in the app?
Why does my Muzz app not work on WiFi?
I’m not getting push notifications?
Chat
How do I delete a chat?
My match sent me a photo but I can’t see it, what does this mean?
I was messaging someone but the chat disappeared?
Why can’t I make a call?
Explore
How do I unblock someone?
Filters & Search Priorities
Why am I seeing people outside of all my Search Priorities?
Gold
What are Compliments?
Why can’t I send a follow-up message when using a Compliment?
When I try and buy Gold it says I have already bought it?
I purchased a Gold subscription but my app hasn’t updated
I bought a biannual/annual Gold subscription but was charged the total amount upfront, can Muzz help?
I paid for Gold but it isn’t working, can Muzz help?
I can’t pay for Gold membership
I am a Gold member, but I am not getting my free Daily Compliment?
Matches
Why can I not request a Rematch?
How do I request a Rematch?
I received a match notification but cannot see any new match?
How do I unmatch someone?
My profile
Why are my photos not visible?
I have blurred photos on my Muzz profile. If I connect my instagram account, will my instagram photos be blurred too?
Other
Why have I not got any matches?
Why does the app tell me to widen my filters?
Payments
I want to Like someone but it is asking me to pay?
Why was I charged after I activated my free trial?
I’m having card issues
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