I’m having card issues
We’re sorry to hear you’re having trouble with your payment.
Unfortunately, as payments are processed through a third party, we’re unable to resolve payment or card issues on their behalf.
If your payment isn’t going through, we recommend:
- Checking that your payment method is valid and has sufficient funds.
- Contacting Apple Support or Google Play Support if you purchased through their store.
- Contacting your bank or card provider if you think the payment has been declined or blocked.
Once the payment has been successfully processed, your subscription should be applied to your Muzz account automatically.
Can’t find your answer?
If you have questions about how Muzz works, or need technical troubleshooting help, please check out our Help & Support page.