Help & Support | muzz-101

Muzz 101

Learn how to find your perfect match and start chatting!

Account

How do I delete my Muzz account?

How do I deactivate my account?

How do I update my email?

How do I change my Date of Birth?

App Settings

How do I turn off push notifications?

How do I change the location shown on my profile?

How do I change the Muzz app’s language?

Boost

Can people see that I have been boosted?

How can I activate my boost?

Calling

How do I enable speakerphone, on a call?

How do I switch the camera, on a video call?

How do I mute my mic on a call?

How do I hide and show the controls, whilst on a video call?

Chat

Why does my match have a star next to their name in my chats?

What do the grey and pink ticks on my message mean?

Why is there an eye icon at the top of my Chat?

How can I get a copy of my chat messages with someone?

How do I send a video?

How do I send a picture or gif?

Do I have to pay to chat with someone?

How do I use disappearing messages?

What is the broken heart icon, at the top of Chat?

Can I message someone I have not matched with?

Explore

What is Explore?

How do I add someone to my favourites?

How do I see who has viewed my profile?

How do I get more profile visits and matches?

If I favourite someone, will they know?

How do I see who has liked me?

Filters & Search Priorities

Are people outside my Filters able to see my profile?

How do I filter profiles by distance or country?

How do I filter profiles by ethnicity?

How do I filter the profiles you show me?

How do I filter by age?

Contact Us

Need help with a problem? We’re here for you.

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