Help & Support | troubleshooting

Troubleshooting

Need help with a problem? We’re here for you.

Account

Why can’t I re-access my deleted account?

Why have I been blocked from using Muzz?

App Settings

Why is the location on my profile wrong?

How do I turn off ads in the app?

Why does my Muzz app not work on WiFi?

I’m not getting push notifications?

Chat

Why have I gone over the chat limit?

I can’t browse for new matches, it’s locked. How do I unlock this page to see more matches?

How does Chat Limits work?

How do I delete a chat?

My match sent me a photo but I can’t see it, what does this mean?

I was messaging someone but the chat disappeared?

Why can’t I make a call?

Explore

How do I unblock someone?

Filters & Search Priorities

Why am I seeing people outside of all my Search Priorities?

Gold

What are Compliments?

Why can’t I send a follow-up message when using a Compliment?

When I try and buy Gold it says I have already bought it?

I purchased a Gold subscription but my app hasn’t updated

I bought a biannual/annual Gold subscription but was charged the total amount upfront, can Muzz help?

I paid for Gold but it isn’t working, can Muzz help?

I can’t pay for Gold membership

I am a Gold member, but I am not getting my free Daily Compliment?

Matches

Why can I not request a Rematch?

How do I request a Rematch?

I received a match notification but cannot see any new match?

How do I unmatch someone?

My profile

Why are my photos not visible?

I have blurred photos on my Muzz profile. If I connect my instagram account, will my instagram photos be blurred too?

Other

Why have I not got any matches?

Why does the app tell me to widen my filters?

Payments

I want to Like someone but it is asking me to pay?

Why was I charged after I activated my free trial?

I’m having card issues

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