My Gold membership isn’t working – what should I do?

If your Muzz Gold membership isn’t showing on your account, don’t worry. Here are a few things to try first.

1. Make sure you’re logged into the correct account

If you have more than one email address or sign-in method, check that you’re logged into the same Muzz account you used to purchase Gold. Your subscription is linked to that account.

2. Refresh the app

Close and reopen the app, or log out and back in again. This can refresh your account and display your Gold membership if it hasn’t updated yet.

3. Give it a little time

If you’ve only just purchased Gold, it can sometimes take a little while for your subscription to appear. In some cases, it may take up to 24 hours for your purchase to be processed.

4. Restore your purchase

If your membership still isn’t showing, go to Menu → Settings → Restore Purchases. This will attempt to sync your subscription with your account.

5. Still not showing after 48 hours?

If it’s been more than 48 hours since your purchase and your Gold membership still hasn’t appeared, please contact our Support Team through the Muzz app for the fastest response. If you can’t access the app, you can email [email protected].

Please include a copy or screenshot of your payment receipt, as we’ll usually need this to investigate your purchase.

We’ll be happy to help get your Gold membership back on your account as quickly as possible. 💛