Help & Support | troubleshooting

Troubleshooting

Need help with a problem? We’re here for you.

Account

Why can’t I re-access my deleted account?

Why is my account banned?

App Settings

How do I fix the app crashing or freezing?

Why is my location incorrect on my profile?

How do I turn off ads in the app?

Why does my Muzz app not work on WiFi?

Why am I not getting match notifications?

Chat

How do I delete a chat?

My match sent me a photo but I can’t see it, what does this mean?

Why can’t I make a voice or video call?

Filters & Search Priorities

Why am I seeing people outside of all my filters?

Why does the app tell me to widen my filters?

Gold

Why can’t I send a follow-up message when using a Compliment?

When I try and buy Gold it says I have already bought it?

I purchased a Gold subscription but my app hasn’t updated

My Gold membership isn’t working – what should I do?

I’m a Muzz Gold member, where’s my free Daily Compliment?

Matches

Where do my expired matches go?

Why do my matches expire?

Why can I not request a Rematch?

How do I request a Rematch?

I received a match notification but cannot see any new match?

How do I unmatch someone?

My profile

Why are my photos not visible?

Other

Does Muzz offer any community events or meetups?

Why have I not got any matches?

Payments

I want to Like someone but it is asking me to pay?

Why was I charged after I activated my free trial?

I’m having card issues

Profiles

I accidentally passed a profile, how can I fix this?

Why has a profile I matched with on Muzz disappeared?

Why do I have a timer when trying to like someone?

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