Picture this: you match with someone, they’re crazy attractive…almost too attractive, they’re funny and they just seem to be everything you’ve been looking for. Does it feel too good to be true?
We’re sorry, but it might be. Unfortunately there are people online that will say all the things you want to hear, so that they can take advantage of you. That’s why it’s so important that you take precautions and stay safe on our app.
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We work endlessly to ensure the app is a safe space for you all. We’ve added new safety features, and our community team is always there to check your reports, but there are still a few sneaky people that manage to get by and misuse the app. Although this frustrates us all, we have to accept it and make you, our members, aware of the possible (but very rare) dangers on the app, and how to look out for them.
Here are some tips from our Head of Community, Anisa Ameen on how you can stay safe, avoid scammers, and other harmful individuals on the app.
1) Keep the conversation on the app
There’s a reason this point is at the top of our list, it’s because it’s the most important one. Please always keep the conversations on the app so that if you’re speaking to someone and a problem arises, we can quickly help you.
We know it can be tempting to move things off the app, but you need to bear in mind that going off the app makes it a lot more difficult for us to be able to help and get involved. We’ve received numerous complaints from members but as they’ve taken things onto apps like Snapchat where the chat can disappear, it’s been difficult for us to investigate and do anything, as there was no evidence.
We’ve developed a lot of new features just so you don’t have to leave the app, e.g. video and voice calling, voice notes, video notes. These are all features that allow you to get to know your match better. So really you have no reason to leave the app, and if someone wants to quickly move the conversation, it could be a sign they’re not very serious and getting to know you isn’t their main priority.
2) Verify their identity
As mentioned above, we’ve added in features like video calling to make your life easier! Please make sure to use these features to ensure the person you’re speaking to is who they say they are. Although we do check each and every account, there are people that change their profiles after…so just always be aware.