Question 1

How do I Log In with my Phone Number?

Accepted Answer

1. Tap (?) icon at the top of the welcome screen 2. Tap “Forgot email?” 3. Enter your phone number

Question 2

How do I create a new account?

Accepted Answer

Muzz does not permit its members to have duplicate accounts.  If you wish to start over, and create a new account, you will first need to log into your existing account and delete it. You can log back

Question 3

How can I create another account?

Accepted Answer

Unfortunately, Muzz does not allow duplicate accounts.  However, if you want to start fresh with a new account, you can do so by first logging into your existing account and deleting it. To log back into

Question 4

My phone number is already in use, how do I fix this?

Accepted Answer

Muzz does not permit its members to have duplicate accounts.  You can log back into your existing account by using the email address, Google account, Faceebook or Apple ID used when you originally signed

Question 5

I haven’t received my phone verification code, how can I fix this?

Accepted Answer

Sorry to hear that you are having trouble! Here are some helpful tips to get back on track: Keep an eye on your messages

Question 6

I haven’t received my email verification code, how can I fix this?

Accepted Answer

Sorry to hear that you are having trouble! Here are some helpful tips to get back on track: Keep an eye on your inbox

Question 7

How do I download Muzz on my Android phone?

Accepted Answer

You can download the Muzz app for FREE from the Google Play Store

Question 8

How do I download Muzz on my iphone?

Accepted Answer

You can download the Muzz app for FREE from the Apple App Store

Question 9

Do I need Facebook to sign up for Muzz?

Accepted Answer

No - not at all! New members can sign up and log in with either their Google account, Facebook, Email or Apple ID. We recommend using Facebook to help speed up the sign up process and automatically import

Question 10

How do I sign up for Muzz?

Accepted Answer

You can download the Muzz app for FREE from the Apple App Store and Google Play Store.  Once registered, you’ll be able to browse profiles and create your very own!

Question 11

Why was my photo rejected?

Accepted Answer

At Muzz, we pride ourselves on creating a Halal and welcoming space for all our members. We maintain strict photo guidelines, against which all new photos are assessed. Any photos which do not meet our

Question 12

What is Selfie Verification?

Accepted Answer

We pride ourselves on creating a safe and welcoming community for all our members. To ensure every profile belongs to a real person, we use selfies to verify everyone’s identity. Simply submit your selfie

Question 13

I can't take a Selfie

Accepted Answer

Sorry to hear that you are having trouble! If you cannot take a selfie, please log into a different device to take one. To keep our community safe, we can only verify accounts with a clear photo and selfie.

Question 14

Do I have to take a Selfie?

Accepted Answer

Yes - We pride ourselves on creating a safe and welcoming community for all our members. To ensure every profile belongs to a real person, we use selfies to verify everyone’s identity. Simply submit your

Question 15

Why does my profile say “Awaiting Approval”?

Accepted Answer

We pride ourselves on creating a safe and Halal community for all our members. That’s why we carefully verify and approve each profile. Whilst your profile is undergoing approval, your photos will be blurred

Question 16

How many profiles can I see per day?

Accepted Answer

You’ll be able to see an unlimited number of profiles everyday, so you can keep scrolling until you find the one.  (To protect against scammers and bots from using Muzz, we have put in place a very high

Question 17

Why can I only like a certain number of people per day?

Accepted Answer

At Muzz, we’re always enhancing our platform with new ways for our members to find their future spouse. All our members will now get a limited number of profile likes per day to make sure that you’re really

Question 18

I can’t like any more profiles, how do I get more likes?

Accepted Answer

Your likes will refresh twice a day - once at 6am and again at 6pm. Alternatively if you run out of likes and can’t wait for more, you can purchase Gold membership to get an unlimited amount of likes!

Question 19

How do I match with someone on Muzz?

Accepted Answer

Simply sign up to start browsing profiles. If a profile feels like a good fit, you can tap like. Alternatively, you can tap pass to skip the profile and move on. If someone likes you back, you’ll both

Question 20

How is Muzz Halal?

Accepted Answer

Muzz is founded on the value of integrity and we take our responsibilities, in the Muslim community, extremely seriously.  Muzz is an inclusive app, open to all Muslim sects and practising levels. We focus

Question 21

How does Muzz work?

Accepted Answer

You can download the Muzz app for FREE from the Apple App Store and Google Play Store. Simply sign up to start browsing profiles. You’ll instantly unlock a range of filters to help you find the best profiles

Question 22

How much does Muzz cost?

Accepted Answer

Downloading the Muzz app from the Apple App Store and Google Play Store is completely FREE.  In fact, you will always be able to discover new profiles, match and chat at no cost. If you’re loving Muzz

Question 23

What is Muzz?

Accepted Answer

Muzz is the world’s biggest Muslim dating and marriage app; with over 6 million global users. We created Muzz to help single Muslims find their perfect partner while respecting their religious beliefs.

Getting Started

Signup & Download