I paid for Muzz Gold, but it’s not working – what should I do?

Oh no! If your Gold membership isn’t showing, here are some things to consider:

Step 1: Double-Check Your Login

Make sure you’re logged into the right Muzz account – especially if you have more than one email. Sometimes the Gold membership is linked to a different account than expected!

Step 2: Refresh the App

Close and reopen the app, or log out and log back in. This can help refresh your membership status and show any recent updates. 

Step 3: Give It a Moment

If you just purchased Gold, it might take a few hours, sometimes even a day to appear. Hang tight – it’s usually sorted pretty quickly.

Step 4: Try Restoring

If you’ve followed the above and still no luck, try this:
Go to Menu → Settings → Restore Purchases.

Step 5: Been 2 Days & Still Not Showing Up?

If your Gold membership still hasn’t been applied to your account, send us a message in the app or email us at [email protected] with:

✅ A screenshot of your purchase receipt

✅ The email linked to your Muzz account

We’ll get it sorted for you ASAP! 😊💛