Why is my verification code not working?

If you’ve entered the correct verification code but it’s still being rejected, you’ve most likely reached our OTP (One-Time Password) limit.

Unfortunately, you’ll need to wait until the countdown shown on your screen has finished before requesting or entering another code. This limit is in place to help protect your account and prevent abuse.

This can happen for a variety of reasons, and in many cases it’s caused by network or device issues that are outside of our control.

Before trying again, please make sure that:

• You have a strong mobile signal or internet connection
• Your phone or mobile network isn’t blocking messages from unknown senders
• Airplane mode is switched off
• You’re using the most recent verification code you received

Once the timer has expired, request a new code and enter it as soon as you receive it.

If it still isn’t working, please avoid repeatedly requesting or entering new codes. This can trigger another temporary limit and make you wait even longer. Instead, wait for the timer to finish before trying again.