I haven’t received my verification code, how can I fix this?

Sorry to hear you’re having trouble receiving your verification code.

Please try the following steps before requesting further support:

1. Wait for the “Didn’t get a code?” option

After requesting your verification code, please wait around 30 seconds until you see the “Didn’t get a code?” message appear. Tap this option, then allow up to 10 minutes for your message to arrive.

2. Reinstall the app

If your code still hasn’t arrived after 10 minutes, delete and reinstall the Muzz app. Once you’ve reinstalled it, wait one hour before requesting another verification code. This helps prevent your account from being temporarily locked due to too many verification requests in a short period.

3. Check your WhatsApp connection

Make sure your phone has a stable internet connection, either through Wi-Fi or mobile data, and that WhatsApp is working normally. If you’re unable to send or receive other WhatsApp messages, try restarting your device or checking whether WhatsApp is experiencing any service issues.

4. Check your WhatsApp account

Ensure you’re using the same phone number in WhatsApp that you’re trying to verify with Muzz. If you’ve recently changed numbers or haven’t finished setting up WhatsApp on your device, complete the setup before requesting a new verification code.