Apple resolves all payment queries for us. Youāll need to reach out to Apple directly to request a refund, but donāt worry, this process should be easy!
Hereās how to do it:
Apple tends to respond to all refund requests within a week, advising on whether your request was approved, or not, and what next steps you can expect.
To request a refund for a purchase made via Google Play, please contact us directly on the app.
In the meantime, please ensure you have cancelled your subscription, following the instructions below, to avoid being charged again for the following month:
Once you have requested a refund via our support team, please allow 3-5 working days for it to be processed by your bank.
If you made a purchase with a Credit or Debit Card via the app, please contact us directly on the app to request a refund, or email us at [email protected] from the same email you registered with.
Once you have requested a refund via our support team, please allow 3-5 working days for it to be processed by your bank.
If you have questions about how Muzz works, or need technical troubleshooting help, please check out our Help & Support page.