Community Manager

UK (Fully Remote)

£12ph

Muzz is all about quality, not quantity. Join our fun and fast growing Community Management team and help uphold our behaviour and quality guidelines and keep Muzz a safe space for all our singles looking for love. We want to be known for prompt and amazing customer service. Help us get there!

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What you'll do

Join our growing Community team, delivering exceptional and prompt support to our global community of members.
Provide excellent customer service across all of our communication channels, primarily emails and in-app messages.
Moderation of member-to-member reports, taking the appropriate action if a member is found to be breaching our behaviour guidelines.
Triage, investigate and escalate any reported software issues.
Provide valuable insights where required to help us enhance our systems and service.
Ensure tasks are actioned and responded to in a timely manner and performance targets are met.

What we're looking for

A reliable, detail-oriented and efficient team member.
Someone with excellent written communication skills.
Someone with a positive and attentive approach to dealing with members enquires.
Strong textual comprehension and ability to understand and interpret customer needs.
Ability to learn and retain a wide range of information.
Someone who thrives in a high volume and fast-paced environment.
Ability to work independently, following best practice and as a contributing team member.
Someone who’s open to working most days of the week (9am to 5pm with flexible breaks). Total hours worked can vary week to week depending on availability.
Someone with a technical customer support background is desirable.
Existing knowledge of the product is beneficial but not required.

What we offer

Training and guidelines to help you excel in your role.
Regular feedback to support your development.
A supportive work environment.
Flexibility in breaks during your shift.
Flexible working hours as and when available.
Optional monthly office days for the whole community team.
Biannual community team socials to encourage team-building.
Free Muzz Gold membership!

Why join Muzz?

We’re a profitable Consumer Tech startup, backed by Y Combinator (S17) and based in London . Join our fast growing team and work on an amazing product that’s changing the world.

A great product

We’re the leading app in this space with over 12 million members worldwide and counting!

Level up quickly

Work with talented, generous people on the kinds of challenges you’ll be proud to share.

A diverse team

We have people from all walks of life all adding their unique perspective. Muslims and non-Muslims, cat lovers and dog lovers. Everyone is welcome!

Meaningful equity

We’re all working together to succeed and everyone on the team gets a slice of the pie.

A hackathon every quarter

We value curiosity and building something wacky (but useful!). Every quarter we organise into random teams and together we build, code, and prototype. Prizes and dinner complete the day!