How do I fix the app crashing or freezing?

If the Muzz app is crashing or freezing, don’t worry – we’ve curated a simple guide to get it running smoothly again!

Here’s our official guidance on what you can do:

1. Check your internet.
   A shaky Wi-Fi or data connection can make the app act up. Switch to mobile data or restart your router to see if that helps. Some broadband parental controls might block Muzz too – try turning those off if you’re on Wi-Fi.
2. Force-close the app and reopen it.
   On iPhone, swipe up from the bottom and flick Muzz away.
   Android, go to Settings > Apps > Muzz > Force Stop. Then relaunch it.
   If it’s still freezing, restart your phone completely – it’s a quick reset that often works wonders.
3. Clear the app’s cache.
   On Android, head to Settings > Apps > Muzz > Storage > Clear Cache.
   On iPhone, head to Settings > Muzz > Reset cache on next launch. (Then open the app).
   This won’t delete your account, just the temporary glitchy stuff.
4. If your phone’s low on space, that could be the culprit too.
   Check Settings > Storage (or iPhone Storage) and free up some room by deleting unused apps or files.
5. Lastly, make sure Muzz and your phone are updated – go to the App Store or Google Play for the app, and Settings > Software Update for your device.

If none of these do the trick, reach out to us via the Help Centre. We’ll get it sorted for you! 😊💙