Why was my verification selfie rejected?

No worries! Verification selfies can be rejected for a few reasons, but it’s usually an easy fix.

Here are the most common reasons:

• Your face wasn’t positioned correctly: Make sure you’re facing the camera directly and that your face fits within the outline shown on the screen.
• The photo was blurry or unclear: Take your selfie in a well-lit area, hold your phone steady, and make sure your face is fully visible.
• Your face was covered: Please remove anything covering your face, such as sunglasses or a face covering.
• The selfie didn’t match your main profile photo: Your verification selfie and main profile photo should clearly show the same person.

If you have followed the guidelines and your verification is still being rejected, please give it a couple more goes – this will ping our team, and we’ll review asap!