Why was my verification selfie rejected?

No worries! Your verification selfie can get rejected for a few reasons, but don’t stress – it’s usually an easy fix. 

Here’s what might have gone wrong:

• The photo needs to be forward-facing and within the face outline shown on the app
• The photo was blurry or unclear: Try taking a clear, well-lit selfie where your face is fully visible.

If you have followed the guidelines and your verification is still being rejected, please give it a couple more goes – this will ping our team, and we’ll review asap!