Question 1

How many profiles can I see per day?

Accepted Answer

You’ll be able to see an unlimited number of profiles everyday, so you can keep scrolling until you find the one.  (To protect against scammers and bots from using Muzz, we have put in place a very high

Question 2

Why can I only like a certain number of people per day?

Accepted Answer

At Muzz, we’re always enhancing our platform with new ways for our members to find their future spouse. All our members will now get a limited number of profile likes per day to make sure that you’re really

Question 3

I can’t like any more profiles, how do I get more likes?

Accepted Answer

Your likes will refresh twice a day - once at 6am and again at 6pm. Alternatively if you run out of likes and can’t wait for more, you can purchase Gold membership to get an unlimited amount of likes!

Question 4

What is Instant Chat?

Accepted Answer

Don’t want to miss your chance with someone special? Although Muzz usually requires users to match first, there is a way to chat straight away. Instant Chat allows you to message a member without waiting

Question 5

When do I receive my monthly free credits with Gold?

Accepted Answer

Gold members receive their free Instant Chat every single day during the course of their subscription.

Question 6

How do I get a refund?

Accepted Answer

To ensure your refund request is handled as smoothly as possible, Muzz offers a range of refund channels: 1. Go to Apple's problem reports page, reportaproblem.apple.com 2. Login with your Apple ID username

Question 7

How can I change my Gold subscription?

Accepted Answer

Muzz offers a range of subscription plans to fit you. To change subscription plans, we recommend the following. Cancel your current Gold subscription at least 48 hrs before it is due to expire, to ensure

Question 8

How do I cancel my Gold subscription?

Accepted Answer

We’re sorry to hear you are cancelling your Muzz Gold membership. Please note that Apple/Google handle all subscriptions, and Muzz is regrettably unable to intervene. If you would like to cancel your subscription,

Question 9

How do I upgrade to Muzz Gold?

Accepted Answer

Muzz Gold is packed full of incredible features such as Search Priorities, Unlimited profiles, Free daily Instant Chats and more! To unlock this premium experience, simply follow these steps: 1. Tap the

Question 10

How much is Muzz Gold?

Accepted Answer

Muzz Gold is packed full of incredible features such as Search Priorities, Unlimited profiles, Free daily Instant Chats and more! To find our more about pricing, simply follow these steps: 1. Tap the menu

Question 11

What is Muzz Gold?

Accepted Answer

Muzz Gold is our premium membership experience which makes it easier to find your perfect partner. Muzz Gold gives you access to exclusive features such as being able to have an unlimited amount of likes,

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