I received a match notification but cannot see any new match?

If you have received a match notification but can no longer see this member in your chat list, they have likely deleted/deactivated their account or blocked you. It’s also possible that the member was banned by our team and is no longer able to access their account.

If your match does reactivate their account, they will reappear in your chat list.

Whilst we understand this may be disappointing, we strongly encourage you to not take it personally. Your perfect partner is still out there!