We’re sorry to hear you have had trouble with your transaction. Please note that Apple/Google handle all payments and subscriptions, and Muzz (formerly muzmatch) is regrettably unable to intervene.
If you believe you have been charged incorrectly, we therefore recommend contacting Apple/Google directly.
Biannual/Annual are charged once at the beginning of the term and renew at the end of the term unless cancelled.
If you have questions about how Muzz works, or need technical troubleshooting help, please check out our Help & Support page.