Help & Support | how do-i-cancel-my-gold-subscription

How do I cancel my Gold subscription?

It’s super easy! Since subscriptions are managed by Apple or Google, you’ll need to cancel it through the same platform you subscribed on.

On Apple:
  1. On your iPhone, go to Settings → [your name] → iTunes & App Store
  2. Tap your Apple ID at the top of the screen
  3. Tap View Apple ID, you might need to sign in or use Touch ID
  4. Tap Subscriptions and Muzz Gold
  5. Use the options to manage your subscription
  6. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription
  7. If you cancel, your subscription will stop at the end of the current billing cycle.
On Android – Google Play:
  1. Launch the Google Play Store app
  2. Tap Menu → Subscriptions and tap on Muzz
  3. Tap Cancel and Yes to confirm the cancellation
  4. Now, the status of this Subscription has been changed from Subscribed to Cancelled.
On Stripe: 
  1. Open ‘Muzz’
  2. Go to Menu → Settings → Account → Manage purchases
  3. Tap ‘Credit or Debit Card’ and a new browser window will open with a URL starting ‘billing.stripe.com’
  4. Find your current plan, tap ‘Cancel plan’ and confirm the cancellation.

Hope that helps!

Once canceled, your subscription will stay active until the end of the current billing period – so you can keep using all the premium features until then! 😊

Can’t find your answer?

If you have questions about how Muzz works, or need technical troubleshooting help, please check out our Help & Support page.

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