40 hours a week flexible
Muzz is all about quality, not quantity. Join our fun and fast growing Community Management team and help uphold our behaviour and quality guidelines and keep Muzz a safe space for all our singles looking for love. We want to be known for prompt and amazing customer service. Help us get there!
A detail-oriented, attentive and efficient team member
Someone with a positive, helpful approach to dealing with member enquiries
Someone who is comfortable around dealing with spikes in activity and workload
Someone who takes pride in ensuring users respect the platform and other members
Your working hours will be flexible, however there will be a minimum number of hours required from you per week (with prior agreement).
Join our growing Community team, delivering exceptional and prompt support to our global community of members
Act as the first point of contact for our members, taking ownership of member's reports and acting as an intermediary between our community and technical teams
Advocate communicating in a safe and halal manner, ensuring all of our behaviour guidelines are being met by our members
Provide excellent customer service across all of our communication channels, including emails, in-app messages and social media
Moderation of member-to-member reports
Triage, investigate and escalate any reported software issues
Ensure reports are responded to in a timely manner and performance targets are met
English as a first language
Excellent written communication skills
Good attention to detail and accuracy
Ability to work in a high volume, deadline-oriented environment
Ability to work independently, following best practice and as a contributing team member
Strong empathy and resilience
Customer service background is preferable
We’re a profitable Consumer Tech startup, backed by Y Combinator (S17) and based in London . Join our fast growing team and work on an amazing product that’s changing the world.
We’re the leading app in this space with over 8 million members worldwide and counting!
Work with talented, generous people on the kinds of challenges you’ll be proud to share.
We have people from all walks of life all adding their unique perspective. Muslims and non-Muslims, cat lovers and dog lovers. Everyone is welcome!
We’re all working together to succeed and everyone on the team gets a slice of the pie.
We value curiosity, that’s why the last Friday of every month is set aside for you to learn and develop.
We fly the whole team to somewhere amazing twice a year to connect and have fun.
Mini golf, hikes, super competitive Catan nights - we’ve done it all. Maybe you’ll be at the next social?
All full-time members get at least 33 days of holiday, regardless of where they live.
We pride ourselves on making fast hiring decisions.
Submit your CV.
An initial video call.
Complete a technical exercise.
Interview (in person or remote)
Receive an offer!