View all openings (10) | Community Manager

Community Manager

Fully remote

£26,000 + Equity

Muzz is all about quality, not quantity. Join our fun and fast growing Community Management team and help uphold our behaviour and quality guidelines and keep Muzz a safe space for all our singles looking for love. We want to be known for prompt and amazing customer service. Help us get there!

We're looking for

A detail-oriented, attentive and efficient team member

Someone with a positive, helpful approach to dealing with member enquiries

Someone who is comfortable around dealing with spikes in activity and workload

Someone who takes pride in ensuring users respect the platform and other members

Option to work weekends in lieu of weekdays on occasion

Minimum of 40 hours work per week, your working hours are flexible

What you'll do

Join our growing Community team, delivering exceptional and prompt support to our global community of members

Act as the first point of contact for our members, taking ownership of member's reports and acting as an intermediary between our community and technical teams

Advocate communicating in a safe and halal manner, ensuring all of our behaviour guidelines are being met by our members

Provide excellent customer service across all of our communication channels, including emails, in-app messages and social media

Moderation of member-to-member reports

Triage, investigate and escalate any reported software issues

Ensure reports are responded to in a timely manner and performance targets are met

Experience and skills

English as a first language

Excellent written communication skills

Good attention to detail and accuracy

Ability to work in a high volume, deadline-oriented environment

Ability to work independently, following best practice and as a contributing team member

Strong empathy and resilience

Customer service background is preferable

Why join Muzz (formerly muzmatch)?

We’re a profitable Consumer Tech startup, backed by Y Combinator (S17) and based in London . Join our fast growing team and work on an amazing product that’s changing the world.

A great product

We’re the leading app in this space with over 6 million members worldwide and counting!

Level up quickly

Work with talented, generous people on the kinds of challenges you’ll be proud to share.

A diverse team

We have people from all walks of life all adding their unique perspective. Muslims and non-Muslims, cat lovers and dog lovers. Everyone is welcome!

Meaningful equity

We’re all working together to succeed and everyone on the team gets a slice of the pie.

A day off per month to learn

We value curiosity, that’s why the last Friday of every month is set aside for you to learn and develop.

International travel

We fly the whole team to somewhere amazing twice a year to connect and have fun.

Regular socials

Mini golf, hikes, super competitive Catan nights - we’ve done it all. Maybe you’ll be at the next social?

Generous Holiday / PTO

All full-time members get at least 33 days of holiday, regardless of where they live.

Our hiring process

We pride ourselves on making fast hiring decisions.

Step 1.

Submit your CV.

Step 2.

An initial video call.

Step 3.

Complete a technical exercise.

Step 4.

Interview (in person or remote)

Step 5.

Receive an offer!

Apply now

Attach your CV, email and cover letter (optional) and we will try to get back to you as soon as we can.

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