Help & Support | troubleshooting | Why have I been blocked from using Muzz?

Why have I been blocked from using Muzz?

We are wholly committed to building a safe and positive space for the Muzz (formerly muzmatch) community.

Every report made by our members is personally investigated by a member of the team and action immediately taken, once sufficient evidence is found.Members who behave inappropriately are either:

  • Issued a formal warning regarding their conduct

  • Temporarily locked out of their account

In the most severe cases, our team may issue a permanent block to the member’s account, meaning they will never be able to use Muzz (formerly muzmatch) again.

In these instances, neither their email address or phone number can be re-used.

Can’t find your answer?

If you have questions about how muzmatch works, or need technical troubleshooting help, please check out our Help & Support page.

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