Help & Support | why cant-i-make-a-call

Why can’t I make a call?

Having trouble with voice or video calls on Muzz? Don’t worry, we’ll get you sorted! 

Here are a few reasons why it might not be working and what to do:
  • App Update: Make sure you’re on the latest version of the Muzz app – head to your app store and check for updates.
  • Permissions: Double-check that Muzz has access to your microphone and camera in your phone settings (Settings > Apps > Muzz on Android, or Settings > Muzz on iPhone).
  • Profile Status: Doesn’t matter if you’re a new or an existing member – as long as you have an active chat, you can enable call/video calling!
  • Connection: A shaky internet signal can stop calls from connecting – try switching to stronger Wi-Fi or data.

If you encounter any issues, please feel free to reach out to us in the app or email [email protected] – it might need some technical expertise!

Can’t find your answer?

If you have questions about how Muzz works, or need technical troubleshooting help, please check out our Help & Support page.

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