Office Operations & Workplace Support

• Ensure the office is organised, welcoming and operating efficiently for employees and visitors
• Manage kitchen and office supplies, including refreshments and stationery
• Keep communal areas, meeting rooms and shared spaces clean, tidy and well stocked
• Maintain office plants and create a pleasant workplace environment
• Handle incoming and outgoing mail, parcels and deliveries
• Welcome visitors, candidates and new starters, providing a professional first impression
• Provide hospitality for guests, including refreshments
• Prepare meeting rooms, including AV equipment setup where required
• Support visits from global colleagues, ensuring a smooth onsite experience
• Identify and report maintenance issues, carrying out minor office fixes where appropriate
• Liaise with building management and service providers to resolve facilities issues

Employee & New Joiner Support

• Support the onboarding of new employees, ensuring a positive in-office experience
• Assist with workstation setup and equipment handover
• Provide day-to-day support to employees working from the London office
• Act as the first point of contact for visitors, contractors and deliveries

Facilities & Office Management

• Manage office supplies, equipment and workplace inventory
• Coordinate repairs, maintenance and equipment replacements with external IT providers
• Order office and home-working equipment through purchasing platforms
• Maintain relationships with office vendors and service providers
• Support workplace health and safety processes and compliance

Administration & Operational Support

• Coordinate business travel, including transport, accommodation, conference registrations and visa documentation where required
• Prepare visa invitation letters and supporting travel documentation
• Process invoices and assist with general administrative tasks
• Support company offsite planning and logistics
• Purchase gifts for employee milestones and special occasions
• Assist with operational projects and ad hoc administrative support as required

Events & Meeting Coordination

• Organise internal meetings, team lunches and office events
• Coordinate logistics for company celebrations and workplace initiatives
• Book venues, catering and other event requirements
• Support the delivery of biannual company offsites (one UK and one international), including attending
• Provide onsite support when global colleagues are visiting the London office
• Assist with external bookings for the office space