Ayuda y Soporte | gold | How do I cancel my Gold subscription?

How do I cancel my Gold subscription?

We’re sorry to hear you are cancelling your Muzz Gold membership. Please note that Apple/Google handle all subscriptions, and Muzz is regrettably unable to intervene.

Important notices

  • Deactivating or deleting your Muzz account does not automatically cancel any subscriptions.

  • Free trials must be cancelled up to 24 hours before they expire to avoid automatic renewal

If you would like to cancel your subscription, please follow the steps below.

App Store (iOS)

  • On your iPhone, go to Settings → [your name] → iTunes & App Store

  • Tap your Apple ID at the top of the screen

  • Tap View Apple ID, you might need to sign in or use Touch ID

  • Tap Subscriptions and Muzz Gold

  • Use the options to manage your subscription

You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription

If you cancel, your subscription will stop at the end of the current billing cycle

Google Play Store (Android)

  • Launch the Google Play Store app

  • Tap ☰ Menu → Subscriptions and tap on Muzz

  • Tap Cancel and Yes to confirm the cancellation

  • Now, the status of this Subscription has been changed from Subscribed to Canceled

Card payments (Android)

  • Launch the Muzz app

  • Go to Menu → Settings → Account → Manage purchases

  • Tap ‘Credit or Debit Card’ and a new browser window will open with a URL starting ‘billing.stripe.com’

  • Find your current plan, tap ‘Cancel plan’

  • Confirm the cancellation

Can’t find your answer?

If you have questions about how Muzz works, or need technical troubleshooting help, please check out our Help & Support page.

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