Help & Support | troubleshooting | My match sent me a photo but I can’t see it, what does this mean?

My match sent me a photo but I can’t see it, what does this mean?

Your safety and wellbeing is one of our top priorities. Any time a member sends a picture or gif, we therefore scan it to ensure it is appropriate.

If we detect pornography, nudes or other objectionable content, we’ll block the image and let you know.

Sometimes we might mistakenly block a normal photo. You can uncover photos and gifs by tapping on them and then tapping the “Uncover Photo” button. We recommend only uncovering photos from people you trust.

Can’t find your answer?

If you have questions about how Muzz works, or need technical troubleshooting help, please check out our Help & Support page.

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