Question 1

How do I block someone and stop them seeing my profile?

Accepted Answer

Tap the […] button top right of their profile or Chat and then select Block and choose I just don't want them to see me to anonymously block them. They will never be able to see your profile or message

Question 2

How do I stay safe on Muzz?

Accepted Answer

Your safety and wellbeing is one of our top priorities. That’s why we created a dedicated Safety Advice page

Question 3

How can I hide my photos or make them Private?

Accepted Answer

Your privacy and security is our top priority. That’s why, every member of the Muzz community has complete control of their photos and whether they are shared with others. 1. Tap on menu icon in bottom

Question 4

How do I report inappropriate behaviour on Muzz?

Accepted Answer

We pride ourselves on creating a safe and Halal community for all our members. 1. Scroll to the bottom of a profile 2. Tap the report icon

Question 5

Do I have to give Muzz my phone number?

Accepted Answer

Yes - We pride ourselves on creating a safe and welcoming community for all our members. To ensure every profile belongs to a real person, we use phone numbers to verify everyone’s identity. Simply tell

Question 6

Will you share my phone number with anyone?

Accepted Answer

No - We pride ourselves on creating a safe and welcoming community for all our members. To ensure every profile belongs to a real person, we use phone numbers to verify everyone’s identity. Simply tell

Question 7

Will you share my photos with anyone?

Accepted Answer

Every member of the Muzz community has complete control of their photos and whether they are shared with others. To ensure every profile belongs to a real person, we use selfies to verify everyone’s identity.

Question 8

How can I lock my app?

Accepted Answer

At Muzz, we understand that sometimes you need a bit more privacy. 1. Tap on the menu icon in the bottom bar 2. Tap on the “Settings” option in list

Question 9

How can I see how far away a Match is?

Accepted Answer

Tap their profile and it will show the distance they are from you. This is intentionally approximate to protect privacy. Note you must have Location permissions enabled to see this.

Question 10

How can I see when a member was last active?

Accepted Answer

The privacy and security and security of our members is one of our top priorities. That’s why Muzz does not share when someone was last active. If you’re trying to see whether your message has been read,

Question 11

How do I hide or show my photos?

Accepted Answer

You are in complete control of your photos. You can choose to have your photos hidden to all members. You can then choose to reveal your photos to a specific match at a time of your choosing (in the Chat

Question 12

Why does my city name show up on my profile?

Accepted Answer

To help others get an idea of where you live the nearest major Town or City is listed on your profile.

Question 13

How often do you get my location?

Accepted Answer

Muzz automatically updates to your phone’s GPS location, each time you open the app.  The app never tracks your location as you move, when the app is closed. We will never share any of your personal data.

Question 14

Why does your app need my location?

Accepted Answer

At Muzz, we want to help you find the best possible matches. One of the ways in which we achieve this is showing your nearest major city to others and helping them understand where you are based. Muzz

Safety & Privacy

Safety