A detail-oriented, attentive and efficient team member

Someone with a positive, helpful approach to dealing with member enquiries

Someone who is comfortable around dealing with spikes in activity and workload

Someone who takes pride in ensuring users respect the platform and other members

Your working hours will be flexible, however there will be a minimum number of hours required from you per week (with prior agreement).

Join our growing Community team, delivering exceptional and prompt support to our global community of members

Act as the first point of contact for our members, taking ownership of member's reports and acting as an intermediary between our community and technical teams

Advocate communicating in a safe and halal manner, ensuring all of our behaviour guidelines are being met by our members

Provide excellent customer service across all of our communication channels, including emails, in-app messages and social media

Moderation of member-to-member reports

Triage, investigate and escalate any reported software issues

Ensure reports are responded to in a timely manner and performance targets are met

English as a first language

Excellent written communication skills

Good attention to detail and accuracy

Ability to work in a high volume, deadline-oriented environment

Ability to work independently, following best practice and as a contributing team member

Strong empathy and resilience

Customer service background is preferable