Subscription cancel karne ke baad mujh se charge kyun liya gaya?
Agar aap se cancel karne ke baad charge liya gaya hai, to mumkin hai ke charge lagte waqt aapki subscription abhi active thi.
Kuch cheezen hain jinhein double-check karna chahiye:
- Kya aap ne renewal date se pehle cancel kiya tha?Subscriptions har billing cycle ke start par automatically renew hoti hain. Agar aap ne renewal date ke bilkul qareeb cancel kiya, to mumkin hai ke payment pehle hi process ho chuki ho.
- Kya aapko cancellation confirmation mili thi?Yaqeeni banayein ke aapko Apple ya Google Play se confirmation milay. Agar nahi, to mumkin hai ke aapki subscription abhi bhi active ho.
- Kya aap sahi account check kar rahe hain?Agar aap ke paas multiple Apple IDs ya Google accounts hain, to charge kisi aur account se linked ho sakta hai.
Agar aap ko yaqeen hai ke aap ne time par cancel kar diya tha, lekin phir bhi charge ho gaya – yeh karein:
iOS purchases ke liye, visit karein Apple ke problem reports page.
Google Play purchases ke liye, [email protected] par humein email karein apne sign up wale email ke saath, aur hum aap ko guide kar dein ge.
Stripe, Jazzcash, Easypaisa, Paymob ya Debit/Credit card purchases ke liye, [email protected] par humein apne sign up wale email ke saath email karein, aur hum aap ko guide kar dein ge.Abhi bhi sure nahi? App mein humein message drop karein ya email karein – hum madad ke liye khush hain! 😊
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