Senior Community Manager
UK (Fully remote with one office day per month)
£28,000 - £30,000 + Equity
Muzz is all about quality, not quantity. Join our fun and fast growing Community Management team and help uphold our behaviour and quality guidelines and keep Muzz a safe space for all our singles looking for love. We want to be known for prompt and amazing customer service. Help us get there!
What we're looking for
- A reliable, detail-oriented and efficient team member.
- Someone with excellent written communication skills.
- Someone with a positive and attentive approach to dealing with members enquires.
- Ability to handle escalations and provide support to the wider Community team
- Good decision-making skills
- Initiative to contribute to continuously improving processes and procedures.
- Strong textual comprehension and ability to understand and interpret customer needs.
- Ability to learn and retain a wide range of information.
- Someone who thrives in a high volume and fast-paced environment.
- Ability to work independently, following best practice and as a contributing team member.
- Someone with a technical customer support background is desirable.
- Existing knowledge of the product is beneficial but not required.
What you'll do
- Guide our support and moderation team to provide the best possible customer service
- Handle escalations and troubleshoot queries
- Join our growing Community team, delivering exceptional and prompt support to our global community of members.
- Provide excellent customer service across all of our communication channels, primarily emails and in-app messages.
- Moderation of member-to-member reports, taking the appropriate action if a member is found to be breaching our behaviour guidelines.
- Triage, investigate and escalate any reported software issues.
- Provide valuable insights where required to help us enhance our systems and service.
- Ensure tasks are actioned and responded to in a timely manner and performance targets are met.
Why join Muzz?
We’re a profitable Consumer Tech startup, backed by Y Combinator (S17) and based in London . Join our fast growing team and work on an amazing product that’s changing the world.
A great product
We’re the leading app in this space with over 12 million members worldwide and counting!
Level up quickly
Work with talented, generous people on the kinds of challenges you’ll be proud to share.
A diverse team
We have people from all walks of life all adding their unique perspective. Muslims and non-Muslims, cat lovers and dog lovers. Everyone is welcome!
Meaningful equity
We’re all working together to succeed and everyone on the team gets a slice of the pie.
A hackathon every quarter
We value curiosity and building something wacky (but useful!). Every quarter we organise into random teams and together we build, code, and prototype. Prizes and dinner complete the day!
International travel
We fly the whole team to somewhere amazing twice a year to connect and have fun.
Regular socials
Mini golf, hikes, super competitive Catan nights - we’ve done it all. Maybe you’ll be at the next social?
Generous Holiday / PTO
All full-time members get at least 33 days of holiday, regardless of where they live.
Our hiring process
We pride ourselves on making fast hiring decisions.
Step 1.
Submit your CV.
Step 2.
An initial video call.
Step 3.
Complete a technical exercise.
Step 4.
Interview (in person or remote)
Step 5.
Receive an offer!
Apply now
Fill in the form below attaching your CV and optionally a cover letter to apply and we will get back to you as soon as possible.