Join our growing Community team, delivering exceptional and prompt support to our global community of members.

Provide excellent customer service across all of our communication channels, primarily emails and in-app messages.

Moderation of member-to-member reports, taking the appropriate action if a member is found to be breaching our behaviour guidelines.

Triage, investigate and escalate any reported software issues.

Provide valuable insights where required to help us enhance our systems and service.

Ensure tasks are actioned and responded to in a timely manner and performance targets are met.

A reliable, detail-oriented and efficient team member.

Someone with excellent written communication skills.

Someone with a positive and attentive approach to dealing with members enquires.

Strong textual comprehension and ability to understand and interpret customer needs.

Ability to learn and retain a wide range of information.

Someone who thrives in a high volume and fast-paced environment.

Ability to work independently, following best practice and as a contributing team member.

Someone who’s open to working most days of the week (9am to 5pm with flexible breaks). Total hours worked can vary week to week depending on availability.

Someone with a customer service background is preferable.

Existing knowledge of the product is beneficial but not required.

Training and guidelines to help you excel in your role.

Regular feedback to support your development.

A supportive work environment.

Flexibility in breaks during your shift.

Flexible working hours as and when available.

Optional monthly office days for the whole community team.

Biannual community team socials to encourage team-building.

Free Muzz Gold membership!