Community Manager

UK (Fully Remote)

£12ph

Muzz is all about quality, not quantity. Join our fun and fast growing Community Management team and help uphold our behaviour and quality guidelines and keep Muzz a safe space for all our singles looking for love. We want to be known for prompt and amazing customer service. Help us get there!

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What you'll do

Join our growing Community team, delivering exceptional and prompt support to our global community of members.
Provide excellent customer service across all of our communication channels, primarily emails and in-app messages.
Moderation of member-to-member reports, taking the appropriate action if a member is found to be breaching our behaviour guidelines.
Triage, investigate and escalate any reported software issues.
Provide valuable insights where required to help us enhance our systems and service.
Ensure tasks are actioned and responded to in a timely manner and performance targets are met.

What we're looking for

A reliable, detail-oriented and efficient team member.
Someone with excellent written communication skills.
Someone with a positive and attentive approach to dealing with members enquires.
Strong textual comprehension and ability to understand and interpret customer needs.
Ability to learn and retain a wide range of information.
Someone who thrives in a high volume and fast-paced environment.
Ability to work independently, following best practice and as a contributing team member.
Someone who’s open to working most days of the week (9am to 5pm with flexible breaks). Total hours worked can vary week to week depending on availability.
Someone with a technical customer support background is desirable.
Existing knowledge of the product is beneficial but not required.

What we offer

Training and guidelines to help you excel in your role.
Regular feedback to support your development.
A supportive work environment.
Flexibility in breaks during your shift.
Flexible working hours as and when available.
Optional monthly office days for the whole community team.
Biannual community team socials to encourage team-building.
Free Muzz Gold membership!

Pourquoi rejoindre Muzz ?

Nous sommes une startup dans le domaine de la technologie grand public, soutenue par Y Combinator (S17) et basée à Londres. Rejoignez notre équipe en pleine croissance et travaillez sur un produit extraordinaire qui est en train de changer le monde.

Un produit exceptionnel

Nous sommes l'application de premier plan dans ce domaine avec plus de 12 millions de membres dans le monde, et ce nombre ne cesse de croître !

Progression rapide

Travaillez avec des personnes talentueuses et généreuses sur des défis dont vous serez fiers de parler.

Une équipe diversifiée

Nous accueillons des personnes de tous horizons, apportant chacune leur perspective unique. Musulmans et non-musulmans, amoureux des chats et amoureux des chiens. Tout le monde est le bienvenu !

Participation significative

Nous travaillons tous ensemble pour réussir, et chaque membre de l'équipe reçoit sa part du gâteau.

Un hackathon chaque trimestre

Nous valorisons la curiosité et la création de quelque chose de farfelu (mais utile !). Chaque trimestre, nous formons des équipes au hasard et ensemble, nous construisons, codons et prototypons. Des prix et un dîner complètent la journée !