Question 1

Are people outside my Filters able to see my profile?

Accepted Answer

Not exactly! Your Filters &amp; Search Priorities only effect the profiles which you see. They do not, however, impact your visibility to others.

Question 2

How do I filter profiles by distance or country?

Accepted Answer

At Muzz, we understand how important it is to find just the right person. 1. Tap on the butterfly icon in the bottom bar 2. Tap on the filters icon in the top bar

Question 3

How do I filter profiles by ethnicity?

Accepted Answer

Here at Muzz, we truly value how important it is to find your perfect match. Looking to filter matches by ethnicity?&nbsp; Follow these easy steps: 1. Tap on the butterfly icon located on the bottom bar

Question 4

How do I filter the profiles you show me?

Accepted Answer

At Muzz, we understand how important it is to find just the right person. To help our members focus on what matters most, we offer a range of filters including age, sect, location and more.  1. Tap on

Question 5

How do I filter by age?

Accepted Answer

1. Tap on the butterfly icon in the bottom bar 2. Tap on the filters icon in the top bar 3. Adjust the age slider to your desired range

Question 6

What is Explore?

Accepted Answer

Explore is the go-to destination to find out who has liked and visited your profile and more! The explore area contains: Members who have liked your profile and want to chat with you.

Question 7

How do I add someone to my favourites?

Accepted Answer

Someone caught your eye? You can add any profile to your favourites by taking the following steps: 1. Scroll to the very bottom of the member’s profile

Question 8

How do I see who has viewed my profile?

Accepted Answer

Explore is the go-to destination to find out who has visited your profile! Simply tap on the compass in the bottom bar and then tap the “Visited you” tab. Members who have viewed your profile will appear

Question 9

How do I get more profile visits and matches?

Accepted Answer

At Muzz, we believe every profile deserves its moment in the spotlight! Our Profile Boost feature bumps your profile to the front of the queue for 24 hours, maximising your profile visits and matches.

Question 10

If I favourite someone, will they know?

Accepted Answer

No, not at all! By favouriting a member, you are privately “bookmarking” their profile and making it easier to find again later. We will never notify a member, that you have added them to your favourites.

Question 11

How do I see who has liked me?

Accepted Answer

Explore is the go-to destination to find out who has liked your profile and wants to chat! Simply tap on the compass in the bottom bar and then tap the “Liked you” tab. Members who have liked you will

Question 12

How do I chat with someone on Muzz?

Accepted Answer

Muzz members can chat with each other as soon as they match.  If you’d rather make your move without waiting for a match, you can send an Instant Chat, instead. As a non-gold member, you will receive one

Question 13

Why does my match have a star next to their name in my chats?

Accepted Answer

Muzz adds a star icon beside any of your favourited profiles to help you keep track on the Chats which matter most to you.

Question 14

What do the grey and pink ticks on my message mean?

Accepted Answer

Muzz enables users to track the status of each message using tick icons: Grey ticks denote unread messages. Pink ticks denote read messages

Question 15

What does the clock icon on my message mean?

Accepted Answer

In cases where your internet connection is limited, and we are unable to send the message, it will be queued. Once your connection recovers, we will automatically send your queued message. To recover your

Question 16

How do I know my message has been read?

Accepted Answer

Muzz enables users to track the status of each message: Unread messages are denoted with two grey ticks. These ticks appear both on the individual message bubble as well as the Chat list. Read messages

Question 17

Why is there an eye icon at the top of my Chat?

Accepted Answer

Our team is committed to making Muzz a Halal space for all single Muslims. That’s why we created “Chaperone mode”; a feature for sharing all your Chats with your wali. For more information on how to enable

Question 18

How can I get a copy of my chat messages with someone?

Accepted Answer

At Muzz, we understand how important it is to own your personal data. That’s why we offer every member the option to download full chat transcripts. If your match is still an active user, you can quickly

Question 19

How do I send a video?

Accepted Answer

Sometimes words just aren’t enough: that’s why Muzz lets members send  videos and photos via Chat. 1. Tap on the chat bubble icon in the bottom bar 2. Tap on your desired chat

Question 20

How do I send a picture or gif?

Accepted Answer

Sometimes words just aren’t enough: that’s why Muzz lets members send  photos and gifs via Chat. 1. Tap on the chat bubble icon in the bottom bar 2. Tap on your desired chat

Question 21

Do I have to pay to chat with someone?

Accepted Answer

No, not at all! Muzz will always allow its members to match and chat for free. If you’d rather make your move without waiting for a match, you can send an Instant Chat, instead. As a non-gold member, you

Question 22

How do I use disappearing messages?

Accepted Answer

Your privacy and security is one of our team’s top priorities. To give you added peace of mind, when sharing personal information, we recently introduced disappearing photos in chat. Disappearing photos

Question 23

What is the broken heart icon, at the top of Chat?

Accepted Answer

Muzz understands that not every match may be for you. That’s why we give you the ability to unmatch at any time. Once you have unmatched a member, your chat will be moved to the “Unmatched” list, which

Question 24

Can I message someone I have not matched with?

Accepted Answer

Yes! Although Muzz usually requires users to match first, there is a way to make your move straight away. Instant Chat allows you to message a member without waiting for a match. As a non-gold member,

Question 25

How do I include a Chaperone on Muzz?

Accepted Answer

We want Muzz to be a halal and safe place for all our members to find their partner. Chaperone mode allows you to share weekly transcripts of your chats on Muzz with a wali. 1. Tap on menu icon in bottom

Question 26

How do I enable speakerphone, on a call?

Accepted Answer

Each call will automatically begin with speakerphone disabled.

Question 27

How do I switch the camera, on a video call?

Accepted Answer

Each video call will automatically use your front-facing camera. To switch to your back-facing camera, simply tap the camera icon at the bottom of the screen. You’ll be able to switch back to a front-facing

Question 28

How do I mute my mic on a call?

Accepted Answer

Each call will automatically begin with your mic enabled. To mute your mic, simply tap the microphone icon at the bottom of the screen. Once you’re ready to speak, you can simply tap it again.

Question 29

How do I hide and show the controls, whilst on a video call?

Accepted Answer

Although call controls will automatically show, when a video call begins, you can tap the screen at any time to hide them and focus on what is most important.

Question 30

What is the rocket icon?

Accepted Answer

At Muzz, we believe every profile deserves its moment in the spotlight! The rocket icon you can see is a Profile Boost button. Profile Boost bumps your profile to the front of the queue for 24 hours, maximising

Question 31

Can people see that I have been boosted?

Accepted Answer

No, profile Boosts are very discrete. Once activated, we will not let other members know that you are Boosting.

Question 32

How can I activate my boost?

Accepted Answer

At Muzz, we believe every profile deserves its moment in the spotlight! 1. Tap on butterfly in the bottom bar 2. Tap on the rocket icon at the top of the screen

Question 33

How do I turn off push notifications?

Accepted Answer

Muzz gives members complete control over their notifications. If you would like to turn off your push notifications, follow these steps: 1. Tap on menu icon in the bottom bar 2. Tap on “Settings” option

Question 34

How do I change the location shown on my profile?

Accepted Answer

Unfortunately Muzz does not currently offer a way to change your location, manually. If you’re looking to reach members living abroad, we recommend expanding your location filters. Muzz automatically updates

Question 35

How do I change the Muzz app's language?

Accepted Answer

Muzz is available in 14 different languages: English (US), English (UK) Spanish, French, German, Italian, Russian, Dutch, Indonesian, Malay, Turkish, Arabic, Bengali, Hindi, Farsi and Urdu. 1. Tap on the

Question 36

How do I log out of Muzz?

Accepted Answer

1. Tap on the menu icon in the bottom bar 2. Tap on “Settings” option in list 3. Tap on “Log out” option in list

Question 37

How do I change my Date of Birth?

Accepted Answer

Good news! If you accidentally chose the incorrect date of birth during sign up, it’s easy to get back on track. Simply create your profile and follow these steps: 1. Tap on the menu icon in the bottom

Question 38

How do I change my gender?

Accepted Answer

Good news! If you accidentally chose the incorrect gender during sign up, it’s easy to get back on track. Simply create your profile and follow these steps: 1. Tap on the menu icon in the bottom bar

Question 39

How do I update my email?

Accepted Answer

1. Tap on the menu icon in the bottom bar 2. Tap on “Settings” option in list 3. Tap your email address

Question 40

How do I update my phone number?

Accepted Answer

Question 41

How do I deactivate my account?

Accepted Answer

We understand that sometimes you need to take a break. That's why we offer a range of options, including profile hiding, temporary deactivation or permanent deletion. To learn more about these options,

Question 42

How do I take a break from Muzz?

Accepted Answer

Your safety and wellbeing is one of our top priorities. If you’re in need of a break, Muzz can offer several options: If you’d prefer to keep chatting with your current matches, rather than being seen

Question 43

আমি কিভাবে আমার মুয (Muzz) অ্যাকাউন্ট মুছে ফেলব?

Accepted Answer

মুয (Muzz) গোল্ড দিয়ে, আপনি আবার শুরু করতে পারেন! আপনার প্রোফাইল না হারিয়ে আপনার পছন্দ এবং পাস রিসেট করুন. আপনি যেকোন বিদ্যমান ম্যাচগুলিও রাখবেন যাতে আপনি চ্যাটিং চালিয়ে যেতে পারেন। চিন্তা করবেন না,

Muzz 101

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